FAQs Answered

FAQs Answered

Added: 02 April 2020

Read below to find answers to some of our customers frequently asked questions surrounding our services during the Coronavirus outbreak.

You are able to book a service online (by clicking here >>) or by calling us on 01792 222111.

  • My MOT is due, what should I do?

MOTs due on or after 30th March 2020 have been given a 6-month extension. You do not need to do anything to extend your vehicles MOT expiry date. For more information, please click here.

  • Can I still purchase a car whilst you are closed?

Although our branches are still closed, you are able to purchase new and used vehicles. You can contact our digital team to discuss and purchase vehicles and receive them using our new click and collect service.

  • I was due to pick up my new vehicle soon.  Can I still do this?

Our sales team are in the process of contacting all customers to arrange their vehicle handover with our new click and collect service.

  • I need further advice about my vehicle finance.  Who should I speak to?

We recommend speaking directly to your finance company as they will be able to give you further advice. 

If your finance is with Ford Credit, please click here for their contact details. If your finance is with Day’s Finance, please click here.

  • How long will your showrooms be closed for?

As with most businesses, we are following the latest government advice closely and are constantly monitoring the situation.  We do not know for certain when our showrooms will reopen, however the most up-to-date information will always be on our website here.

  • I am a Motability customer and my vehicle lease is ending soon.  What should I do?

We recommend following the guidance set out on the Motability website as they give lots of advice about what to do in this situation.  Please click here to find out more.

  • Can I still hire a vehicle?

Day’s Rental is operating with a skeleton crew, by appointment only to support key workers.  Please contact them directly by clicking here.

  • I want to purchase/return a part, who do I speak to?

Please contact our Parts department by phone on 01792 222100 or by email on parts@days.co.uk.

  • My car battery is low, what should I do?

We recommend driving your car for approximately 10 miles or alternatively leaving it idle for 45 minutes. Do not leave your vehicle unattended when doing this. Please note, in line with government advice, we do not recommend making unnecessary journeys.

If you still can’t find the answer to your question, click here to send us an enquiry and we will try our best to help you.

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